Refund Policy

Effective Date: November 25, 2023

At Maxx Lifespan (“Company,” “we,” “our,” or “us”), we stand behind the quality of our products. This Refund Policy outlines the conditions under which refunds and returns may be issued.

By placing an order, you agree to this policy.

1. Eligibility for Refunds

We offer refunds only under the conditions described below. To be eligible:

  • The request must be made within 30 days of delivery

  • The product must have been purchased directly from our website

  • Proof of purchase (order number or receipt) is required

We reserve the right to deny refund requests that do not meet these criteria.

2. 30-Day Satisfaction Guarantee (If Applicable)

If you are not satisfied with your purchase, you may request a refund within 30 days.

  • Limit one refund per household per product

  • Applies only to first-time purchases of a product

  • Does not apply to bulk orders or multiple-unit purchases

We may require return of the product (including used containers) before issuing a refund.

3. Non-Refundable Items

The following are not eligible for refunds:

  • Subscription orders after they have been processed or shipped

  • Products marked as final sale

  • Gift cards or promotional items

  • Orders flagged for abuse, fraud, or excessive returns

 

4. Return Process

To initiate a return:

  1. Contact us at [Insert Email] with your order number

  2. Wait for return authorization and instructions

  3. Ship the product (if required) to the provided address

You are responsible for return shipping costs unless the item was defective or incorrect.

We recommend using a trackable shipping method. We are not responsible for lost returns.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  • Contact us within 7 days of delivery

  • Provide photos and order details

We will, at our discretion:

  • Replace the product, or

  • Issue a full refund (including shipping, if applicable)

6. Refund Processing

  • Approved refunds will be issued to the original payment method

  • Please allow 5–10 business days for processing after approval

  • Shipping costs are non-refundable unless required by law

7. Chargebacks & Disputes

Initiating a chargeback without contacting us first may be considered a violation of our Terms of Service.

We reserve the right to:

  • Dispute chargebacks

  • Provide evidence of this policy and your agreement to it

  • Suspend or ban future purchases

8. Policy Abuse

We monitor refund activity and reserve the right to deny refunds in cases of:

  • Excessive refund requests

  • Suspected misuse of products

  • Fraudulent or abusive behavior

9. Contact Information

For refund requests or questions:

Maxx Lifespan
Email: support@maxxlifespan.com